Refund policy

At Chloe Jade Marketing Agency, we strive for excellence in providing Social Media Management, Website Development, Community Management, and Branding services tailored to meet your unique needs. While our commitment is to ensure your satisfaction, we understand that circumstances may arise requiring returns or adjustments. Please familiarise yourself with our Returns Policy below:

1. Refund Eligibility:

   • Refunds are evaluated on a case-by-case basis. We consider refund requests within 14 days of the service initiation. Refunds are not eligible once a service has commenced. 

2. Service Guarantee:

   • We are dedicated to delivering high-quality services. If you are dissatisfied with the outcome, please contact us promptly to discuss adjustments or modifications to meet your expectations.

3. Cancellation Policy:

   • For ongoing services such as Social Media Management and Community Management, a notice period of 7 days is required for cancellations.

4. Website Development:

   • Website development services are non-refundable once the project has commenced. We ensure constant communication to align with your vision throughout the development process.

5. Brand Services:

   • Branding services are non-refundable once the initial concepts or designs have been presented. We work closely with you to incorporate feedback and revisions during the creative phase.

6. Communication:

   • Clear communication is key. Please contact our customer service team promptly if you have concerns or require adjustments. We are here to address your needs and ensure your satisfaction.

7. Policy Updates:

   • Chloe Jade Marketing Agency reserves the right to update or modify this Returns Policy at any time. Please check our website for the latest version.

Your satisfaction is our priority, and we are committed to working with you to address any concerns. For further assistance or to initiate a return, please contact our customer service team at chloejademarketing@gmail.com